1. INTRODUCTION

1.1 This Policy is applicable to Users who have purchased Products through the Website, www.mireinacosmetics.com
1.2 All items on www.mireinacosmetics.com once purchased, are not to be refundable nor creditable for any reason whatsoever.
1.2 If you have any further queries, kindly contact us.

2. EXCHANGE’S CONDITIONS AND PROCESS

2.1 You may request for exchange any products you have purchased within 7 business days of receiving the Product at your delivery address for any of the following reasons :
(a) the Product delivered is not what you ordered, or does not correspond with its description on the Website on the date of purchase; or
(b) the Product delivered is expired.
2.2 You may only return Products that are:
(a) unused, unworn, undamaged and unwashed;
(b) in their original packaging;
(c) unopened and unmarked; and
(d) returned as a whole and not broken into parts.
2.3 To proceed with your exchange request, you must notify Mireina Cosmetics Sdn Bhd by email at info@mireinacosmetics.com within seven (7) business days of receiving the Product at your delivery address. Upon receipt of your return request, Mireina Cosmetics Sdn Bhd will review your return request and at Mireina Cosmetics Sdn Bhd’s sole discretion, decide to :
(a) replace the Product with a new item;
(b) inform you that your Product is not eligible for return.
2.4 Mireina Cosmetics Sdn Bhd will confirm your request for an exchange through email and upon receiving such confirmation, you may return the Product by dropping it off at Mireina Cosmetics:
Address:
Mireina Cosmetics Sdn Bhd.
A-2-11, Avelon Tower,
Plaza Medan Putra,
Jalan Medan Putra 6, Bandar Manjalara,
52200 Kuala Lumpur

2.5 You agree to arrange for and pay the costs of returning any Products to Mireina Cosmetics, be it by post or otherwise.
2.6 Mireina Cosmetics must receive and approve your exchange request before your return can be processed.

3. NO OBLIGATION TO EXCHANGE

3.1 Mireina Cosmetics Sdn Bhd reserves the right not to accept any requests for an exchange, and retains the discretion not to provide a reason for Mireina Cosmetics’ decision.
3.2 Mireina Cosmetics Sdn Bhd reserves the right to decline the exchange request, for any of the following reasons:
(a) The Product(s) is not returned in satisfactory condition in its original packaging; or
(b) The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.